Frequently Asked Questions

General Enquiries

• How can I edit my personal details on my account?
• How do I update or cancel my order?
• How do I track my parcel?
• How do I unsubscribe from Parcelpoint?
• What payment method can I use?
• What happens if my parcel is lost or damaged?

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Courier Pick-up

• How can I change the date of my collection?
• Does the courier collect from a business address?