Frequently Asked Questions
Customers
- I’m not sure how big my parcel is?
- Where is my parcel and when will it be delivered?
- How do I track my parcel?
- How do I update or cancel my order?
- I am a new user, filled out the ‘Missed Delivery’ form on your website and now not sure if my registration has gone through?
- I have forgotten my password and can’t find the reset form?
Agents
- 1. How can customers use ParcelPoint?
- 2. How do I reset my password?
- 3. I can't remember my username
- 4. Can a customer organise for someone else to pick up their parcel?
- 5. What types of ID are acceptable?
- 6. What types of parcels will my store receive?