Frequently Asked Questions
General Enquiries
- When I try and register I receive an error messaging saying 'my email is already in use'
- How can I edit my personal details on my account?
- Do I need an account to make a booking?
- How do I unsubscribe to ParcelPoint?
- What payment method can I use?
- What happens if my parcel is lost or damaged?
Deliveries General
Returns
- How do I package up my item?
- I am unable to print or find my label?
- Do I receive a receipt when I drop off my return?
- How can I cancel my return booking?
- Can someone else drop off my parcel?
- Can I take my parcel to the post office?