Frequently Asked Questions
Foxtel Returns
- ★ Where can I find my Foxtel account number?
- I have returned my box but Foxtel are still sending me reminders
- My Foxtel box hasn't been delivered
- How do I unplug my Foxtel box?
- How do I return multiple boxes?
- What do I need to send back to Foxtel?
General Enquiries
- When I try and register I receive an error message saying my email is 'already in use'
- How can I edit my personal details on my account?
- Do I need an account to make a booking?
- How do I unsubscribe to ParcelPoint?
- What payment method can I use?
- What happens if my parcel is lost or damaged?
Deliveries General
Returns
- ★ I am unable to find my label
- ★ What if I don’t have access to a printer?
- How do I package up my item?
- Do I receive a receipt when I drop off my return?
- How can I cancel my return booking?
- Can someone else drop off my parcel?