The ParcelPoint pick up and drop off network is made up of a variety of 1400+ local stores like news agencies, storage facilities, convenience stores and petrol stations, where shoppers can drop off or pick up parcels delivered to them by retailers. The network is made up of specifically chosen stores that are open seven days a week, more extended hours than the post office, with no queues and excellent customer service.
When a shopper is returning an unwanted item to a retailer, they use the network as a drop off destination that is most convenient for them. Often shoppers will choose a location close to their home or their workplace.
The ParcelPoint network is managed and supported by ParcelPoint Account Managers in each region across Australia who ensure service is always up to scratch and that a particular area has enough locations to offer convenience.