You will receive login details via email, to access the Parcelpoint Returns portal where you can manage all of your returns. You will also receive a short training on how this portal works and how you can manage all your returns effectively.
The system allows you to view all of your parcels coming into your warehouse that day. Dependent on your volumes, we will deliver your returns to you either 2 days per week or 5 days per week. The returning parcels will be consolidated at our hub where they will make their journey back to you in a more economical way than having one item returned to you at a time; instead, they will come in batches back to you.
You’ll be able to create multiple logins and manage things like your customer's reasons for returns as well.