Authorised Returns (RMA)
The customer will call the retailer to authorise a return. The retailer will then send the customer a ParcelPoint Returns link by email or SMS for them to start their return.
From the retailer's return page the customer will select the ParcelPoint Returns link to start their return.
Step 1: Retailer presents ParcelPoint Returns link on their returns page or by email/SMS
Depending on the retailers return type, the retailer will need either need to generate a link to ParcelPoint Returns (authorised returns) or supply a link to ParcelPoint Returns on their returns page (self-service returns).
Step 2: Customer drops off the parcel and the parcel is sent back
The customer drops off the parcel at the ParcelPoint location that they chose. ParcelPoint will collect the parcel from the ParcelPoint location 2 or 5 times a week depending on the retailers preferences, before sending it back to the retailer.
Step 3: Retailer tracks, manages bookings and reporting
Upon signup you will receive access to the ParcelPoint Partner Portal. The portal allows retailers to monitor and cancel parcels, complete the delivery and run reporting on all parcels in real time (CSV format option available).
The Partner Portal can be found at partner.parcelpoint.com.au and the username and password is the one that was created by the 'point of contact' for ParcelPoint.