There are 2 types of returns options:
Authorised Returns (RMA)
The customer will contact you to initiate a return. You will then send the customer a Parcelpoint Returns link by email or SMS for them to start their return.
From your website returns landing page, the customer will click the Parcelpoint Returns link to start their return.
Step 1: Retailer presents Parcelpoint Returns link on their returns page or by email/SMS
Depending on your chosen return type, you will need to either generate a link to Parcelpoint Returns (authorised returns) or supply a link to Parcelpoint Returns on your returns landing page (self-service returns).
Step 2: Customer drops off the parcel at Parcelpoint chosen location
The customer drops off the parcel at the Parcelpoint location that they chose. Parcelpoint will collect the parcel and send it back to you between 2 to 5 times a week depending on your preference and returns volumes.
Step 3: Retailer tracks, manages bookings and reporting
Upon signup, you will receive access to the Parcelpoint Returns Portal. The portal allows retailers to monitor and cancel parcels, complete the delivery and run reporting on all parcels in real time (CSV format option available).
The Returns Portal can be found at partner.parcelpoint.com.au and your username and password can be found in an email sent to you upon sign up.