Your customer is directed to your unique ParcelPoint Returns link supplied to you after signup. They then follow the following steps to process their return.
Step 1: Your customer will select a ParcelPoint location closest to them during Checkout
There are over 1,400 ParcelPoint locations to select from!
Step 2: Customer fills out their return details
The customer fills out the information about their return and their contact details.
Step 3: Customer pays for the shipping (if you selected customer-paid returns during sign up)
The customer will then enter their credit card details to pay for the shipping.
If you had selected retailer paid returns during sign up, this page will not be displayed.
Step 4: Customer prints out the label
The customer downloads the label, prints it out and attaches it to the parcel. The label is also emailed to the customer.
Step 5: Customer drops-off parcel at their chosen ParcelPoint location
Once the customer have dropped off the parcel at the ParcelPoint location, they will be emailed a receipt with a tracking link along with the option to submit their feedback on the experience. They will also be notified by SMS of their lodgement.
Step 6: Customer can track their return
Once the parcel has been dropped-off at the ParcelPoint location, the customer is able to track the status of their parcel via https://parcelpoint.com.au/track