Returns is a ParcelPoint service used by retailers to allow customers to return purchases to the retailer. ParcelPoint returns service is flexible, allowing retailers to use authorised returns and self-service returns. The aim of returns is to allow retailers to reduce costs of shipping by consolidating parcels and delivering them to a common location.
The Returns product is split up into 2 types of pickup methods, each with a range of cost savings and preferences:
- Returns Pickup
- Returns Drop Off
Returns Pickup is a service where a courier is booked to come to a location of the customers choosing and pickup the returns before dropping it off at the nearest ParcelPoint. The cost of this service is not as expensive as using a courier service directly, but more expensive then dropping off a return at a ParcelPoint.
Returns Drop Off
Returns Drop Off is a low-cost returns service where the customer can drop off their return to a ParcelPoint location of their choosing. This is cheaper then using Australian Post and brings convenience and choice to the customer who may need the extended hours ParcelPoint locations offer.
When the return has been booked by the customer, they are notified that their booking has been created by email and SMS along with the address of the agent. If the customer hasn't dropped off the parcel after 3 days they will be sent another SMS notification. If the customer hasn't dropped the parcel off after 14 days the booking is cancelled and they will need to create another booking.
Once ParcelPoint receives the booking, we will display the booking to the agent at the ParcelPoint location and they will mark the parcel as Lodged when it comes into their store. The booking will also be displayed on the Partner Portal for the retailer to track the booking after drop off at the ParcelPoint location.