The current standard fee for a collect parcel is $2.95 per parcel, which covers standard size items being held for 1 week. It is then $2.95 per parcel for each additional week held, up to a max 2 weeks. The customer pays you the agent when they come and pick up the item.
Returns parcels are paid online so you won't need to collect fees when the customer lodges the items with you. It is extremely important to always check the system to confirm what amount (if any) is payable by the customer. If ever in doubt please contact our Support Team on 1300 025 639 or firstname.lastname@example.org